Terms and Conditions

Effective Date: 03/01/2023

Welcome to Sweet Raye of Sunshine! These Terms and Conditions govern your use of our services, purchases, and interactions with our cottage bakery. By placing an order or using our services, you agree to these terms.

1. General Information
  • Sweet Raye of Sunshine operates as a cottage bakery in compliance with local cottage food laws.
  • All products are homemade in a kitchen that may process allergens such as dairy, eggs, nuts, and gluten.
  • We reserve the right to update these terms at any time.
2. Orders & Payments
  • Orders must be placed at least 2 weeks inn advance. Last minute orders must be placed within 4 days in advance. 
  • Full payment or a deposit is required at the time of ordering.
  • Payments are accepted via cash, Venmo, PayPal, credit card, Apple Pay, and CashApp.
  • Cancellations must be made at least 96 hours/4 days in advance for a full/partial refund.
3. Pickup & Delivery
  • Orders must be picked up at the agreed-upon time and location.
  • Limited delivery may be available for an additional fee.
  • We are not responsible for products once they leave our premises.
  • A note that failure to pick up orders on time may result in order cancellation without a refund.
4. Refunds & Returns
  • Due to the nature of our products, we do not accept returns.
  • If there is an issue with your order, please contact us within 24 hours of pickup/delivery.
  • Refunds or replacements may be issued at our discretion.
5. Allergy Disclaimer
  • Our products are made in a home kitchen that may handle common allergens.
  • We cannot guarantee a completely allergen-free environment.
  • Customers with food allergies should exercise caution when ordering.
6. Liability
  • We are not responsible for any health-related issues due to ingredient sensitivities.
  • Customers assume all risks associated with consuming our products.
7. Intellectual Property
  • All content, branding, and images related to Sweet Raye of Sunshine are our property and may not be used without permission.
8. Contact Information For any questions, concerns, or order inquiries, please contact us at sweetrayeofsunshine@gmail.com
9. Force Majeure Clause
  • Sweet Raye of Sunshine is not liable for any failure to fulfill orders due to events beyond our control (natural disasters, power outages, supplier issues, etc.).
10. Dispute Resolution & Jurisdiction
  • Any disputes arising from these terms or our services will first be attempted to be resolved through good-faith negotiation.
  • If a resolution cannot be reached, disputes shall be resolved through mediation or binding arbitration in North Carolina in Columbus County.
  • These terms are governed by the laws of North Carolina, and any legal actions must be filed in the courts of North Carolina/Columbus County.
  • By using our services, you agree to waive any class action rights and resolve disputes individually.
By purchasing from Sweet Raye of Sunshine, you acknowledge and agree to these Terms and Conditions.

Privacy Policy

Effective Date: 03/01/2023

Welcome to Sweet Raye of Sunshine! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our cottage bakery.
1. Information We Collect
  • Personal Information: When you place an order, contact us, or sign up for updates, we may collect your name, email address, phone number, and payment details.
  • Non-Personal Information: We may collect data such as browser type, IP address, and cookies to enhance your experience on our website (if applicable).
2. How We Use Your Information
  • To process orders and payments
  • To communicate with you about your order or inquiries
  • To send promotional updates if you opt in
  • To improve our services and customer experience
3. How We Protect Your Information
  • We implement industry-standard security measures to protect your data.
  • Payment information is processed securely through third-party payment processors.
  • We do not sell or share your personal data with third parties for marketing purposes.
4. Third-Party Services
  • We may use third-party services (e.g., payment processors, website analytics) that collect and process data on our behalf.
  • These third parties have their own privacy policies governing their use of your information.
5. Your Choices & Rights
  • You can opt out of marketing emails at any time.
  • You may request access, correction, or deletion of your personal data by contacting us.
  • You can disable cookies in your browser settings if applicable.
6. Children's Privacy
  • Our services are not intended for individuals under 13, and we do not knowingly collect data from minors.
7. Changes to This Policy
  • We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.
8. Contact Us If you have any questions about this Privacy Policy, please contact us at: sweetrayeofsunshine@gmail.com
By using our services, you agree to the terms of this Privacy Policy.